Privacy Policy

Last updated 1 November 2026

Pik A Pie Meadows ("we", "us") runs this website so parents, students and staff can order school lunches and pick-up orders from our bakery. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Your details: your name, email address and phone number, when you order or create an account.
Order details: the student's or staff member's name, school and class or room, what was ordered, the delivery date, and any allergy or dietary notes you give us.
Account details: if you create an account, your saved preferences, weekly (recurring) orders and order history.
Google sign-in: if you choose "Continue with Google", Google tells us your name, email address and profile picture link. We never see your Google password, and we don't get access to your Gmail, contacts, files or anything else in your Google account.
Payment details: card payments are handled by Square. Your full card number never reaches us. If you save a card, Square keeps it, and we store only the card type, last four digits and expiry date so you can recognise it.
Technical information: cookies that keep you signed in, and records kept for security, such as the time and internet address of sensitive account actions.

We don't use advertising or tracking cookies, and we don't sell personal information.

Allergy and dietary notes

Allergy and dietary notes are health information. We collect them only so we can prepare and label food safely. They are shown to our kitchen staff and printed on the order label, and are not used for anything else.

How we use it

to make, label and deliver your order to the right student or staff member
to take payment, and to refund or release a payment when an order is cancelled
to place your weekly orders automatically, if you set them up
to email you order confirmations, receipts and changes, and to answer your questions
to keep your account and our systems secure, and to meet our legal obligations

We will only send you promotional emails if you have asked for them, and you can turn them off in your account at any time.

Who we share it with

We share personal information only with the services that help us run the website:

Square, to take card payments and store saved cards
Supabase, which hosts our database and sign-in, in Sydney, Australia
Vercel, which hosts the website
Resend, which sends our emails
Google, only if you choose to sign in with Google

Some of these providers may process information outside Australia, including in the United States. We use them only to provide this service, and they are bound to protect the information. We may also share your school's orders with that school where needed to deliver them, and we will disclose information if the law requires it.

How long we keep it

We keep order records for as long as we need them for tax and accounting, usually seven years. You can ask us to delete your account at any time. We will delete or de-identify your personal information, except what we must keep by law.

Keeping it safe

Information is sent over encrypted connections, access to orders is limited to our staff, and each account can see only its own orders. No system is perfectly secure, but if a data breach is likely to cause serious harm we will tell you and the Office of the Australian Information Commissioner.

Your choices

You can see and update most of your details in your account. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account, by contacting us below. If you signed in with Google, you can also remove our access in your Google account settings.

Questions or complaints

Contact us using the details below. We aim to reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Pik A Pie Meadows
34 Mawson Road, Meadows SA 5201
Phone (08) 8388 3160

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top.